Application Process
Applications, referencing and contracts are handled through our current online system.
1. Heads of Terms
Once you have viewed a property and told us you would like to proceed, we will send the proposed contract-holders a Heads of Terms summary. This sets out the key points we expect to use for the occupation contract, including the contract type, rent, occupation date, end date where applicable, deposit and any additional agreed terms.
The Heads of Terms will also explain any guarantor or referencing requirements that apply to your application.
2. Personalised application link
After the Heads of Terms stage, each proposed contract-holder will receive a secure, personalised application link from Imperial Services by email or WhatsApp. Please use the link we send you rather than a generic application form, because it connects your application to the correct property and household.
Each proposed contract-holder must complete their own application before we can move the application forward.
3. Referencing and supporting information
The information we request depends on your circumstances. This can include photo identification, address history, employment or income information, student information, current landlord or agent details and guarantor information where required.
We will tell you exactly what is needed and contact you if anything is missing. There is no separate public third-party application portal to complete.
4. Contract
Once the application and any required checks have been completed and approved, the relevant occupation contract will be prepared for review and signature.
If you are expecting an application or contract link and have not received it, call 02920 303040 or contact our lettings team.
Occupation Contracts in Wales
Private residential occupation contracts in Wales will usually be fixed-term standard or periodic standard contracts.
Fixed-term standard contract
A fixed-term standard contract is agreed for a specified term. The exact dates, rent and other key matters for your proposed contract will be shown in your Heads of Terms and final written statement.
View the current Welsh Government model written statement for fixed-term standard contracts
Periodic standard contract
A periodic standard contract continues from one rental period to the next rather than having a fixed end date. The exact terms that apply will be set out in the written statement issued for the property.
View the current Welsh Government model written statement for periodic standard contracts
Important
The Welsh Government documents are model written statements. Your actual occupation contract will include the key matters and any permitted property-specific or agreed terms relevant to your letting. Always read the written statement issued to you before signing.
Read Welsh Government guidance on standard occupation contracts