Report a repair, find the right guidance and understand what to do in an emergency. Start here and we’ll point you in the right direction.
If there is an immediate risk to health, safety or serious damage to the property, call us straight away. Examples include major leaks or flooding, total loss of heating or hot water in cold weather, total electrical failure, no water supply, or damage that leaves the property insecure.
If you smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999.
A few common issues can be solved safely without waiting for a contractor. If the problem continues, report it below.
Check the fuse board for a tripped switch. If power cannot be restored safely, report the fault.
Check the thermostat, boiler display and pressure. If there is still no heating or hot water, report it.
Remove visible obstructions and try a plunger. Avoid repeated flushing if the toilet is close to overflowing.
Clean the shower head and check whether the problem affects other taps before reporting it.
Use extractor fans, keep vents open and ventilate rooms. Persistent damp or leaks should still be reported.
If safe, turn off the water at the stopcock, contain the leak and call us if water is still escaping.
Detailed advice is still here when you need it. Choose the problem you’re dealing with.
Leaks, blockages, toilets, showers and water supply.
HeatingBoiler pressure, radiators, thermostats and loss of heating.
Home carePrevention, ventilation and when damp needs reporting.
ElectricalPower loss, fuse boards, sockets and lighting faults.
SecurityBroken glass, windows, doors, locks and security.
SafetySmoke alarms, carbon monoxide, gas and escape routes.
PestsRats, mice, insects, prevention and responsibility.
NeighboursBins, recycling, noise and anti-social behaviour.
OutsideGardens, fences, drains and outdoor responsibilities.
BuildingShared hallways, fire routes and communal spaces.
We assess every report according to the risk, severity and impact on the property.
Immediate risk to health or safety, or serious damage to the property. The first visit may be to make the situation safe.
Not immediately dangerous, but needs attention quickly to prevent further damage or serious inconvenience.
Non-dangerous repairs that can be booked in a reasonable timeframe after emergency and urgent work.
Please give us the full property address, what has happened, when it started and photos or video where possible. Clear information helps us diagnose the problem and send the right contractor.
Quick answers to the questions we are asked most often.
Our team reviews the details, confirms the priority and arranges the appropriate next step. We may contact you for more information, access arrangements or additional photos.
Charges may apply where damage or a blockage has been caused by misuse, neglect or an avoidable tenant-responsibility issue. Normal landlord repair responsibilities are not charged to you.
Everyday items such as replacing normal light bulbs, keeping waste pipes clear through proper use and basic cleaning are usually the occupier’s responsibility. Structural, heating, plumbing and fixed electrical faults should be reported.
If it is safe, turn off the water at the stopcock, move belongings away from the leak and contain the water. If water is close to electrics, keep clear and switch off power only if it is safe to do so. Report an active leak immediately.
Leave the property, avoid electrical switches and naked flames, and call the National Gas Emergency Service on 0800 111 999. Once safe, contact us as well.
Use extractor fans, keep trickle vents open, ventilate rooms, avoid drying clothes on radiators and heat the property consistently. Persistent damp, leaks or suspected building defects should still be reported.
Call the team and we’ll help you decide whether the issue is an emergency, needs reporting, or can be resolved with a simple check.
