Imperial Services is operated by Imperial Property Cardiff Limited and is licensed and regulated for residential letting and property management work in Wales. This page brings together our current regulatory memberships and client-money safeguards.
Licensed agent: Imperial Property Cardiff Limited, trading as Imperial Services
Agent licence: LR-77148-45252
Licence expiry: 14 November 2028
The licence covers letting and property management work as an agent in Wales under the Housing (Wales) Act 2014.
Scheme: Property Redress
Membership number: PRS041925
Current certificate expiry: 19 October 2026
Property Redress provides an independent route for eligible consumer complaints that have not been resolved through our own complaints procedure.
Provider: Client Money Protect
Membership number: CMP012692
Current certificate expiry: 23 January 2027
Client Money Protect provides protection for qualifying client money held by a member in accordance with the scheme rules.
Imperial Property Cardiff Limited, trading as Imperial Services, maintains professional indemnity insurance with Tokio Marine HCC for its estate agency, lettings agency and property management activities. The current policy provides £500,000 cover for any one claim, with defence costs in addition, and runs from 17 June 2026 to 16 June 2027. Policy number: PI26F729593. Evidence of current cover can be provided on request.
Client money handling procedure
Client money received in connection with lettings and property management is held in designated client money bank accounts and kept separate from Imperial Services’ own business funds. Client money is only used or transferred for the purpose for which it is held and in accordance with the relevant occupation contract, management agreement and legal requirements. Where a security deposit is taken for a residential occupation contract, Imperial Services uses the Tenancy Deposit Scheme (TDS) Custodial scheme to protect the deposit where required. We maintain records relating to client money and investigate any identified discrepancy promptly.
Our Fees & Permitted Payments page explains payments that may arise in connection with residential occupation contracts in Wales. Our Complaints Procedure explains how to raise a complaint and how it will be handled.
